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I had a tuneup done at Firestone Tires in Fort Riley, Kansas. I paid a total of $380 for the service. Unfortunately, shortly after the tuneup, my Jeep began having problems and stopped on the highway. After taking it to a mechanic, I found out that Firestone had put in the wrong spark plugs, which caused a lot of damage to the computer and required additional parts to be exchanged. This cost me an additional $2000. I attempted to contact Firestone to discuss the issue, but I was not able to get a satisfactory resolution. Overall, I am disappointed with my experience at Firestone Tires. The customer service was horrible and I felt like I was being dishonestly taken advantage of. I would not recommend this location to anyone.

I had an appointment at Firestone Tire to rotate my tires. I dropped off my car at 10:45am and returned an hour later. Although they had forgotten to work on my car, the staff was very apologetic and accommodating. They quickly got to work and had my car ready in no time. I was very pleased with the service and would definitely recommend Firestone Tire to others. I give them 5 stars!

I visited Firestone in Evergreen, Colorado for a tire switchover and alignment. I had an appointment at 11 AM and was told it would take about an hour and 45 minutes. Unfortunately, the shop was short staffed and two people had called out, leaving only one person working in the bay. Despite the challenging circumstances, the manager worked hard and did his best to accommodate me. He was friendly and even joked around with me a few times. After two hours and fifteen minutes, he told me I would be done by 2:30. However, it ended up taking until 2:40 for my car to be ready. I understand that being short staffed can be difficult, but I wish I had been told upfront that it would take longer than expected. Despite the delay, I was still satisfied with the service I received. The manager was very understanding and even offered to cover the cost of my missed appointment. I come to Firestone twice a year and I am glad that I was not flagged as a bad customer. I appreciate the manager's hard work and dedication to providing excellent customer service. I would definitely recommend Firestone in Evergreen to anyone looking for tire services.

I had an oil change at the Firestone Twin City store in Groves, TX. The service man was very knowledgeable and knew that my Kia Aptima required 5w30 oil, as indicated on the oil cap. I was told that my receipt would be emailed to me, and I was pleasantly surprised to find that the invoice was accurate and showed that 5w30 oil was used. I am very pleased with the service I received at Firestone and would highly recommend them to others. 5 stars!

I had my car serviced at Firestone Tires and while it was there, it sustained some damage. I submitted pictures, a police report, and an estimate for $623.28, but my claim was denied. I understand that Firestone Tires is not responsible for any damage that occurs while my car is in their care, but I have been a loyal customer for years and have spent thousands of dollars there. I was disappointed with the outcome of my claim, but I still believe that Firestone Tires offers good tires and great service. I would give them 4 stars.